Policies
DELIVERY
All our web orders take 10-12 business days to deliver in Costa Rica.
INTERNATIONAL DUTIES AND TAXES
Duties & taxes will be automatically calculated and displayed upon checkout for applicable countries and customers will be responsible for paying the required duties & taxes upon delivery as the shipping carrier may not release the package without the payment. These charges must be paid by the recipient of the parcel. We can not be liable for any customs, import duties or any other additional fees you may be charged. If the parcel is refused, a small fee will be incurred.
RETURN POLICY
The term for returns or changes is thirty (30) calendar days, counted from the day the purchase was made. Once this period has elapsed, no exchange or return will be accepted.
Only products that meet the following requirements may be returned: they are new, complete, with tags and without signs of use.
Returns will also be applicable when the Jardín de Venus has mistakenly sent a product that is not equivalent to the one ordered by the client, which must be verified with the invoice or by any other means that proves it.
To make a change or return, the customer must send an email to the address: jardindvenus@gmail.com, in which they must attach the corresponding invoice and state the fact for which they wish to make the return or change. Jardín de Venus will indicate the address to which the product should be sent. Shipping costs are not refundable. The shipping cost for the return of the product will be assumed by the customer. Jardín de Venus will not be responsible for damages or losses that may occur during the return shipment.
Once the product is received at the indicated address,Jardín de Venus will inspect the product and determine if it is subject to exchange, return or guarantee. If it is not appropriate,Jardín de Venus will present the facts on which it is based to determine its criteria. Once the change, return or guarantee has been approved, the customer may immediately proceed to claim its replacement.
Jardín de Venus will not return cash as compensation for returns, the returns may be exchanged for products of equivalent price, or for a credit in favor that will be consumable in Company products. Cash returns will only be made when the product has a proven manufacturing defect and the Company does not have the product in stock to replace it.
Discounted products will not be subject to exchange or return or guarantee.
RESPONSIBILITY
Once the goods have been accepted for delivery by the postal courier, we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. We also cannot take any responsibility for the following issues; incorrect entry of address details, shipment delays, missing, lost or stolen packages sent by the courier. If there is an issue with your delivery please contact the courier service directly.
NOTIFICATIONS
All notifications regarding this agreement must be made in writing and to the following means: jardindvenus@gmail.com
- Visit our website
at jardindevenus.store , or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
names
phone numbers
email addresses
mailing addresses
billing addresses
-
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
-
Consent. We may process your information if you have given us permission (i.e.
, consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
-
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
-
For business transactions provided certain conditions are met
-
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
-
For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Category | Examples | Collected |
A. Identifiers |
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name |
|
B. Personal information categories listed in the California Customer Records statute |
Name, contact information, education, employment, employment history, and financial information |
|
C. Protected classification characteristics under California or federal law |
Gender and date of birth |
|
D. Commercial information |
Transaction information, purchase history, financial details, and payment information |
|
E. Biometric information |
Fingerprints and voiceprints |
|
F. Internet or other similar network activity |
Browsing history, search history, online |
|
G. Geolocation data |
Device location |
|
H. Audio, electronic, visual, thermal, olfactory, or similar information |
Images and audio, video or call recordings created in connection with our business activities |
|
I. Professional or employment-related information |
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us |
|
J. Education Information |
Student records and directory information |
|
K. Inferences drawn from other personal information |
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics |
|
L. Sensitive Personal Information |
|
- Category B -
As long as the user has an account with us
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell or share personal information to third parties;
- the categories of personal information that we sold, shared, or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
- the business or commercial purpose for collecting, selling, or sharing personal information; and
- the specific pieces of personal information we collected about you.
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an
authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
-
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (
"profiling" )